1.
AnimaNetwork will provide one hour of free I.T. support only when the following T&C are met by the client. AnimaNetwork hourly rate of R 450.00 will apply after the free hour and the problem is not solved this will be billed in 15 minute increments.
2.
During the visit to the Client, AnimaNetwork will release a N-able probe on the network which will report to the AnimaNetwork N-central servers. This probe will install an Agent on all the machines that will collect all information on the I.T. Environment. After two weeks, of collecting all the information, AnimaNetwork will provide the Client with a detailed report with all relevant information of the I.T. Environment, highlighting any potential I.T. Risks.
1.
The one hour free support is available to registered Businesses\Companies that have 10 networked machines or more.
2.
No Private Home support will be done.
3.
Only one free hour per business\company.
4.
The Business\Company should be within 50 kms from the AnimaNetwork head office in Centurion, Gauteng.
5.
The free support will be on a 1st come 1st serve basis and existing AnimaNetwork contract clients will be have preference.
6.
Existing AnimaNetwork clients are not eligible for this support.
7.
This offer excludes all specialised services. e.g. Active Directory, Pastel, VIP, Web Development, etc.
9.
AnimaNetwork reserves the right to make any changes to the AnimaNetwork “1 Hour Free IT Support” Term and conditions at any given time.
10.
AnimaNetwork reserves the right to change any scheduled visit to a Client at any time for whatever reason.
11.
The technician shall perform tasks assigned to them by the Client during the time scheduled for the Client as part of this. Tasks performed out of the regular scheduled time shall be subject to technician availability and will be an added expense to the Client
12.
There are no warranties expressed or implied, oral or written, by operation of law or otherwise, except as herein expressly stated.
13.
The Company claims no responsibility for unlicensed software being used in an unauthorized or illegal manner by the Client or any of the persons in the Client’s employ.
14.
It is the Client’s responsibility to ensure that proper backups are made before the Company implements any requested hardware and/or software changes.
15.
The Company hereby chooses domicilium citandi et executandi for all purposes under this at its premises as set out on the face of this.
16.
The Client hereby chooses domicilium citandi et executandi for all purposes under this at its premises as set out on the face of this.
17.
The Company reserves the right to assign other staff or contractors to complete the obligations of this on approval by the client.
18.
The Client reserves the right to request the re-assignment of a technician supplied to the Client by the Company, in which case the Company will endeavour to do so to the best of its ability in a timely fashion.
1.
The cost of replacing I.T. Hardware
2.
The cost of replacing or renewing software licenses
3.
Any repair and/or recovery and/or site visit resulting from third party equipment, software or activities.
4.
Repairs or service calls made necessary as a result of negligence, misuse, fire, flood, power disturbances, lightning damage, accident or theft.
5.
Cost of hosting e-mail, applications and other solutions off-site and/or in the cloud.
6.
Hosting of domain and/or website.
7.
Off-site backup storage and backup integrity.
1.
Any dispute between the parties in regard to any matter arising out of the Agreement or its interpretation or their respective rights and obligations under the Agreement of its Cancellation or any matter arising out of its cancellation, shall be submitted to and decided by arbitration. The arbitrator shall be appointed by the then Chairman of the Pretoria Bar Council.
2.
The arbitration shall be held in Pretoria in accordance with such procedures as may be determined by the arbitrator, and may be held, if he considers it appropriate, in an informal and summary manner on the basis that it shall not be necessary to observe or carry out the usual formalities or procedures, including the delivery of pleadings, the making of discovery or the observance of the strict rules of evidence.
3.
Subject to the other provisions of this clause, each arbitration shall be held in accordance with the provisions of the Arbitration Act, 1965, as amended.
4.
Subject to the above clauses relating to arbitration, the parties consent and submit to the jurisdiction of the Magistrate Court for the purposes of any legal proceedings arising from or in connection with the Agreement.
1.
The Technician provided to the Client shall be highly professional and shall have the abilities, skills and training required by the Client;
2.
and all work performed shall be executed in a good and proper manner and with a degree of skill, care and diligence commensurate with the technician’s professional abilities, skills and training;
3.
and the technician shall perform faithfully and honestly and in the best interests of The Client;
4.
should the allocated technician not be able to perform a reasonable task due to a lack of understanding, skill level or ability, the Company shall attempt, to the best of its ability, supply an alternative technician with the required skills to perform the required tasks.
